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Privacy Policy

Prime Psychotherapy is committed to maintaining the confidentiality of our clients. This Privacy Policy outlines the procedures for collecting, using, disclosing, and protecting your personal information when you use phone calls or text messages to communicate about treatment, appointment scheduling, and cancellation policies. By engaging in phone calls or text messaging with us, you consent to the practices explained in this policy.

Information Collection
In accordance with CRPO standards and PHIPA regulations, we collect:

  • Phone numbers for appointment-related communications

  • Message content for continuity of care

  • Documented consent for text/phone communications

Authorized Use
Your information is used solely for:

  • Treatment coordination

  • Appointment management

  • Required clinical communications

Disclosure Protocols
Information is only disclosed when:

  • Legally mandated (court order/subpoena)

  • Necessary for healthcare operations (to PHIPA-compliant vendors)

Security Measures
We maintain:

  • Encrypted communication systems

  • Access controls meeting CRPO/PIPEDA standards

  • Regular security audits

Consent Management
You may:

  • Withdraw consent anytime by notifying your therapist

  • Request alternate communication methods

Age Restrictions
As per CRPO guidelines, we do not knowingly communicate with minors under 16 without parental consent.

Policy Updates
Changes will be:

  • Posted in our clinic

  • Available upon request

  • Discussed during sessions when relevant

“This policy complies with CRPO’s Professional Practice Standard 5: Confidentiality and Privacy, and PHIPA regulations. Questions may be directed to our Privacy Officer.”