Privacy Policy
Prime Psychotherapy is committed to maintaining the confidentiality of our clients. This Privacy Policy outlines the procedures for collecting, using, disclosing, and protecting your personal information when you use phone calls or text messages to communicate about treatment, appointment scheduling, and cancellation policies. By engaging in phone calls or text messaging with us, you consent to the practices explained in this policy.
Information Collection
In accordance with CRPO standards and PHIPA regulations, we collect:
Phone numbers for appointment-related communications
Message content for continuity of care
Documented consent for text/phone communications
Authorized Use
Your information is used solely for:
Treatment coordination
Appointment management
Required clinical communications
Disclosure Protocols
Information is only disclosed when:
Legally mandated (court order/subpoena)
Necessary for healthcare operations (to PHIPA-compliant vendors)
Security Measures
We maintain:
Encrypted communication systems
Access controls meeting CRPO/PIPEDA standards
Regular security audits
Consent Management
You may:
Withdraw consent anytime by notifying your therapist
Request alternate communication methods
Age Restrictions
As per CRPO guidelines, we do not knowingly communicate with minors under 16 without parental consent.
Policy Updates
Changes will be:
Posted in our clinic
Available upon request
Discussed during sessions when relevant
“This policy complies with CRPO’s Professional Practice Standard 5: Confidentiality and Privacy, and PHIPA regulations. Questions may be directed to our Privacy Officer.”
